Nescol Utilities – Protecting Your Privacy, Empowering Your Business

Nescol Utilities respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you:

• Use the Nescol Utilities website, including data you provide when making an enquiry as a business owner.
• Register for our products and/or services.
• Interact with Nescol Utilities on social media.
• Share personal data with us by any other means.

This Policy also outlines your privacy rights and how the law protects you. It should be read alongside any other privacy notices we may provide on specific occasions.

Who We Are

Nescol Utilities is a Business Utility Broker working alongside trusted UK energy suppliers. Our mission is to help businesses secure the most competitive utility prices while delivering transparent, client focused service.

Your Personal Data

We may collect, store, and use information such as:

• Name and contact details (business & personal address, email, phone number).
• Date of birth.
• Business utility information (energy consumption, meter numbers, supplier details).
• Website activity and device information (IP address, browser, location).
• Bank details.
• Any other personal information you choose to share.

How and Why We Use Your Information

Your data may be used to provide the services, products, or information you request, process orders and fulfil contractual obligations, maintain records of our relationship with you, conduct market research and improve our services, keep in touch with updated contact details, seek feedback on our services, notify you of changes or updates, and send communications relevant to your business needs, including promotions and service updates.

How We Collect Your Data

We obtain information through:

• Direct input via our website or enquiry forms.
• Website analytics (pages visited, time spent, referral sources).
• Technical details (device type, IP address, operating system).
• Third party service providers or subcontractors.
• Cookies (see "Use of Cookies" below).
• Social media interactions (depending on your privacy settings).

Disclosures of Your Personal Data

We may share your information with:

• Trusted third party providers who deliver services on our behalf under strict contractual obligations to protect your data.
• Product partners who act as joint controllers when fulfilling your enquiries (we advise reviewing their Privacy Policies).
• Authorities or regulators when required by law (e.g., fraud prevention, court orders).
• In business restructuring or sale scenarios, ensuring your privacy rights remain protected.

We will never sell your data or allow third parties to use it for direct marketing without your consent.

Data Security

We take appropriate technical and organisational measures to protect your information. While transmission over the internet can never be 100% secure, we strive to safeguard your data once received. If you are given a password to access certain services, you are responsible for keeping it confidential.

Use of Cookies

Like many websites, we use cookies to enhance your browsing experience and personalise services. You can disable cookies in your browser settings, though this may affect functionality.

Links to Other Websites

Our website may contain links to external sites. This Privacy Policy applies only to Nescol Utilities. We encourage you to review the privacy policies of any third party sites you visit.

Data Retention

We retain your information only as long as necessary for operational and legal purposes (e.g., tax, health & safety compliance). Retention periods are reviewed regularly.

Your Legal Rights

We may process your data where it is necessary for legitimate interests, such as:

• Sending postal communications.
• Conducting customer research.
• Improving services and communications.
• Understanding website interactions.

We balance these interests against your rights and will not use your data in ways that are excessively intrusive. Sensitive personal data will only be processed with explicit consent or as permitted by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be highlighted on our website. Please check back periodically to stay informed.

Review of Policy

This Privacy Policy is kept under regular review.

Last updated: 2020